Terms of Service

Last updated: December 10, 2025

Welcome to Kindred Cup

These Terms of Service govern your use of the Kindred Cup website and services. By accessing or using our website, you agree to be bound by these terms. If you don't agree with any part of these terms, please don't use our services.

We've written these terms to be as clear and straightforward as possible, but if you have questions, we're here to help. Feel free to reach out through our contact page.

Using Our Services

1. Acceptable Use

When you use Kindred Cup's website and services, you agree to use them responsibly and respectfully. You may browse our content, learn about our programs, contact us with inquiries, and purchase our services in accordance with these terms.

You agree not to use our services to harm others, distribute malicious content, attempt unauthorized access to our systems, scrape or copy our content without permission, or engage in any illegal activities. We want this to be a welcoming space for everyone interested in coffee and community.

2. Permitted Uses

You're welcome to explore our coffee education resources, learn about our community programs, inquire about our services, and participate in programs you've signed up for. We encourage you to share your coffee journey with others and engage with our content in ways that foster community connection.

3. Prohibited Activities

Please don't attempt to hack, disrupt, or damage our website or services. Don't impersonate others or provide false information when contacting us or signing up for programs. Respect intellectual property rights - both ours and others'. Don't use automated tools to scrape or collect data from our site without permission. Don't harass, threaten, or discriminate against others in any communications with us or through our services.

4. Access Requirements

To use certain features of our services, you may need to provide accurate contact information. You're responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use.

Account and Subscription Terms

1. Account Creation

When you sign up for our Community Box Program, consultations, or other services, you agree to provide accurate and complete information. You must be at least 18 years old to create an account or purchase services. If you're using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Account Security

You're responsible for protecting your account information and for all activities that occur through your account. Use strong passwords and don't share your credentials with others. If you notice any suspicious activity, let us know right away so we can help protect your account.

3. Subscription Management

For subscription services like our Community Box Program, you can manage your subscription, update payment information, or cancel at any time by contacting us. Cancellations will take effect at the end of your current billing period. Refunds are handled on a case-by-case basis as described in our refund policy.

4. Account Suspension or Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks to our community. We'll make reasonable efforts to notify you before taking such action, except in cases where immediate action is necessary to protect our services or other users.

Service Availability and Modifications

1. Service Uptime

We work to keep our website available and running smoothly, but we can't guarantee uninterrupted access. Occasionally, we may need to perform maintenance, make updates, or address technical issues. We'll do our best to minimize disruptions and notify you of planned maintenance when possible.

2. Feature Changes

We're always working to improve our services and may add, modify, or discontinue features over time. While we'll try to give advance notice of significant changes, we can't always predict what adjustments might be needed. Your continued use of our services after changes constitutes acceptance of those changes.

3. Geographic Availability

Currently, we primarily serve customers within the United States. Some services may have geographic restrictions based on shipping logistics, legal requirements, or practical considerations. We'll clearly communicate any geographic limitations when you're signing up for specific programs.

4. Service Modifications

We may update our offerings, pricing, or program structures as we grow and learn what serves our community best. For subscription services, significant changes will be communicated in advance, and you'll have the option to continue or cancel your subscription before changes take effect.

Intellectual Property Rights

1. Our Content

All content on our website, including text, graphics, logos, educational materials, and brewing guides, is owned by Kindred Cup or our licensors and is protected by copyright and other intellectual property laws. You may view and use this content for personal, non-commercial purposes, but you may not reproduce, distribute, or create derivative works without our written permission.

2. User-Generated Content

If you share feedback, testimonials, photos, or other content with us, you grant us a non-exclusive license to use, reproduce, and display that content in connection with our services and marketing. You represent that you have the rights to share any content you provide to us.

3. Trademarks

Kindred Cup and our logo are trademarks of our company. You may not use these marks without our prior written consent. Other product and company names mentioned on our site may be trademarks of their respective owners.

4. Copyright Notices

If you believe content on our site infringes your copyright, please contact us with details about the alleged infringement. We take intellectual property rights seriously and will investigate and respond appropriately.

Payment and Pricing

For paid services, you agree to pay all applicable fees as described at the time of purchase. Prices are in US dollars unless otherwise stated. We reserve the right to change our pricing, but we'll notify existing subscribers before any price changes affect their subscriptions.

Payment is due when you place an order or sign up for a subscription. We use secure third-party payment processors to handle transactions. By providing payment information, you represent that you're authorized to use that payment method.

For subscription services, you'll be billed automatically on your renewal date unless you cancel before then. We'll send reminders before renewal charges are processed. If a payment fails, we'll attempt to contact you and may suspend your service until payment is updated.

Disclaimers and Limitations

Our services are provided on an as-is and as-available basis. While we strive to provide quality coffee education and community programming, we make no warranties or guarantees about specific outcomes. Individual experiences will vary based on many factors beyond our control.

We're not responsible for any interruptions in service, errors in content, or issues arising from your use of third-party services linked from our site. We don't guarantee that our website will be error-free or that any problems will be corrected, though we work diligently to maintain quality.

To the extent permitted by law, we limit our liability for any damages arising from your use of our services. This includes indirect, incidental, consequential, or punitive damages. Our total liability will not exceed the amount you've paid us in the past 12 months.

Legal Provisions

These terms are governed by the laws of the United States and the state where Kindred Cup operates, without regard to conflict of law principles. Any disputes will be resolved in the courts of that jurisdiction.

If any provision of these terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full effect.

These terms constitute the entire agreement between you and Kindred Cup regarding use of our services and supersede any prior agreements. Our failure to enforce any right or provision doesn't constitute a waiver of that right or provision.

Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll update the date at the top of this page and may notify you through email or a notice on our website.

We encourage you to review these terms periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms. If you don't agree with changes, you should stop using our services.

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification about any provisions, we're here to help. Reach out through our contact form, and we'll get back to you.